Terms of Service

1. Acceptance of Terms

By accessing or using StableStop ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform. We reserve the right to update these terms at any time. Continued use constitutes acceptance of any changes.

2. Definitions

• "Host" — a user who lists stabling facilities on the Platform.
• "Rider" — a user who searches for and books stabling via the Platform.
• "Booking" — a confirmed reservation for temporary stabling between a Rider and Host.
• "Platform Fee" — the 10% service charge applied to each booking.

3. Eligibility

You must be at least 18 years old and legally capable of entering into contracts in the United Kingdom to use the Platform. By creating an account, you represent that all information provided is accurate and complete.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised use. StableStop is not liable for losses arising from unauthorised account access.

5. Bookings & Payments

All payments are processed securely via Stripe. A 25% deposit is taken when a booking is confirmed, with the remaining balance due before check-in. StableStop charges a 10% platform fee on the total booking amount. Hosts receive payouts via Stripe Connect after deduction of the platform fee.

[LEGAL REVIEW REQUIRED: Insert specific cancellation policy, refund terms, and dispute resolution process.]

6. Host Obligations

Hosts must ensure their listings are accurate and up to date. All stabling facilities must meet minimum safety standards and comply with relevant UK legislation including animal welfare regulations. Hosts must comply with StableStop's biosecurity guidelines.

7. Rider Obligations

Riders must ensure their horse's vaccinations and passport are up to date. Riders are responsible for any damage caused by their horse during a stay and must follow the host's yard rules and StableStop's biosecurity guidelines.

8. Limitation of Liability

StableStop acts as a marketplace connecting Hosts and Riders. We do not own, manage, or inspect stabling facilities. To the fullest extent permitted by law, StableStop shall not be liable for any injury, loss, or damage arising from bookings made through the Platform.

[LEGAL REVIEW REQUIRED: Consult solicitor regarding limitation of liability under UK Consumer Rights Act 2015 and Unfair Contract Terms Act 1977.]

9. Intellectual Property

All content, trademarks, and intellectual property on the Platform belong to StableStop or its licensors. Users retain ownership of content they upload (photos, descriptions) but grant StableStop a non-exclusive licence to display it on the Platform.

10. Termination

We may suspend or terminate your account at any time if you breach these terms. You may delete your account at any time by contacting support. Upon termination, any outstanding bookings will be handled in accordance with our cancellation policy.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, please contact us at support@stablestop.co.uk or via our contact page.